Privacy policy
Who is responsible
This site is Loviaca. It is responsible for accounts —which work on several sites—, the browsing record and its own statistics.
When you send an enquiry to an agency or join one, that agency is responsible for what you share with it.
Technical providers are used to run the service, for example for hosting and email delivery.
One account for several sites
Your account is a single one and also works on other sites that use the same platform. You sign in on each one separately, and no agency knows which other sites you use it on.
What we keep
From your account: your name, your email, your language and, if you add them, your mobile and WhatsApp numbers. Your password is stored with a one-way algorithm: never as readable text. For each agency you join, the date you accepted this policy and its version.
Depending on what you use: what you state you are looking for, your contact preferences and every permission you give or withdraw, your favourites and saved searches, the enquiries you send —with the name, email, phone and message you write— and what you choose in the cookie notice.
What the agency sees
Creating your account here does not link you to any agency. If you join one from its own site, that agency sees your name and email; it does not see what you save or which others you joined.
If you send an enquiry to an agency, it sees what you looked at among its properties and on its page. Never what you looked at from others.
What we record while you browse
To know which properties people are interested in, this site records what you look at: the pages you visit, listings, photos, the floor plan, the tour, the contact buttons, the menu, searches and when you start or send a form. It recognises you with a cookie of its own holding a random identifier: it carries neither your name nor your email. We do not use browser fingerprints or third-party trackers.
The videos of properties and projects are served by YouTube or Vimeo. Your browser contacts them only when you open a video to watch it, and from then on their terms apply; before that, the page asks them for nothing. Maps are drawn with OpenStreetMap: when a page shows a map, your browser requests its images, like any request to a website.
From your connection we keep only the approximate country, region and city —from MaxMind's GeoLite2— and from your browser, the device type, the browser and the system. Your IP address is not kept.
The detail of what you looked at is deleted after 60 days, and summaries per visitor after 13 months. After that only aggregate totals remain, which cannot identify anyone.
With that data we build pseudonymous statistics —with the cookie's random identifier, not your name—: what is viewed, what is searched for and from where, as totals that identify nobody. They show market demand and help improve the site. When you have a relationship with an agency —you joined, wrote to it or accepted a selection—, what you looked at of its properties may be linked to that relationship.
What you are looking for
You can state what you are looking for —for example, a house to buy in Maldonado with three bedrooms or more— so we let you know when something suitable appears. You change it, pause it or delete it from your account.
If you state it on the Loviaca portal, it is yours and we do not show it to anyone with your name. If you state it on an agency's site, you are telling that agency.
We also use it, added up with everyone's and without names, to show how many people are looking for what: "126 people are looking for 3-bedroom houses in Punta del Este". A small group is not shown, because the number could identify someone.
How you accept being contacted
You choose whether you want to be contacted and how: email, call or WhatsApp. This stops contact you did not ask for; it does not stop someone answering an enquiry you sent.
Separately, you choose whether you want to receive properties that match what you are looking for, and how often. On the Loviaca portal we send them ourselves, without giving your details to any agency.
On the Loviaca portal you can also allow agencies with properties that match what you are looking for to contact you. Only them, and only while you keep it on. We record every time you give or withdraw a permission, with the date and the version of this policy.
A mobile or WhatsApp number that is not verified is never used to send you anything automatically.
If you came from an ad
If you reached this site from an ad, the platform that showed it adds a technical identifier of that click to the address. We keep it with your visit and, if you send an enquiry, with it, even if you haven't chosen yet in the cookie notice: without it there would be nothing to measure if you accept later. It is sent to no one without your acceptance, and it is deleted after 90 days.
If you accept advertising campaign measurement, the agency may tell the platform that showed the ad that your visit led to an enquiry and, if a deal is later closed, its value. What is sent is the click identifier, when it happened and, for a deal, its value; your name, email and phone are not sent. Even so, that identifier may be personal data, because the platform can link it to the click on its ad. Our server sends it: your browser loads nothing from that platform.
If you don't accept, nothing is sent, and you can still use the site and send enquiries. We keep what you decided, when and the version of the text you saw, and you can change it anytime from «Cookie preferences» at the bottom. Withdrawing your acceptance applies to what hasn't been sent yet; what was already sent can't be withdrawn from the platform.
The decision belongs to this browser on this site: on another device, or if you clear your cookies, you are asked again. For any other request about an enquiry, write to the agency.
The search assistant
If this site offers the search assistant, its answers are generated by an artificial intelligence service: one run by Loviaca or an external provider's, depending on the current configuration. Writing the first message means you agree that it processes what you write.
We send the service only what you write in the chat, without your name, account, IP address or browser. Before sending it we remove emails, phone numbers, ID numbers, cards and accounts you write: the assistant does not take contact details.
We keep the text of the conversation, without those details, for 30 days to look after quality and prevent abuse. Only Loviaca support can read it, one conversation at a time, with a reason, and it is logged. Then the text is deleted and only numbers remain: how many messages and how many properties were shown.
The assistant answers with each property's published data and does not replace the agency: whatever the listing doesn't say, ask from the listing page.
Your enquiries
An enquiry you send about a property belongs to the agency that receives it, which is responsible for that data. Deleting your account does not delete it: ask the agency.
Your rights
You can see your data, correct it, update it and ask for it to be deleted (Uruguayan Law 18.331). From your account you see it, leave an agency or delete your account.
Deleting the account deletes it on every site, together with your sessions and what the browsing record linked to it. A record that it was deleted remains, without your details. The enquiries you sent belong to the agency that received them: ask the agency.